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SHIPPING, DELIVERY, DDP & CUSTOMS FEES

Couriers & Delivery Timescales
Standard Delivery UK
This delivery service is for England, Wales, Scotland and Northern Ireland. Our standard UK Royal Mail delivery takes 2-3 working days.

DHL Delivery UK (Monday – Thursday)

Our DHL Delivery service is delivered within 1-2 working days (dependent on the recipients postcode) when dispatched. DHL delivery is not guaranteed on a Saturday or Sunday. Not all postcodes are serviced with the DHL Next Day Delivery option, should your postcode fall in to this category we will contact you to offer an alternative shipping method.

European Union Delivery (Royal Mail & DHL)
For countries inside the European Union. Delivery can take 2-10 working days depending on the courier chosen by the buyer at checkout.

Australia Delivery (Royal Mail & DHL)
Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout.

North America Delivery (Royal Mail & DHL)
Delivery for the USA, Canada and Mexico. Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout.

Rest of World Delivery (Royal Mail & DHL)
For all countries outside the European Union, Australia & North America. Delivery may take up to 10-15 working days depending on the courier chosen by the buyer at checkout.

Customs and Import Taxes for International Shipments & Ireland: 

Buyers are responsible for any customs fees and import taxes that may apply when the parcel is received in to their country. Information regarding payable fees will be sent directly by the courier to you; using the contact information provided on your order with us. We are not responsible for delays due to the customs process.

In the case of a delivery being unsuccessful (due to fees being unpaid by customer, or the courier attempting several deliveries to no avail) the customer is responsible for the original shipping charges, any import fees that are incurred, and the cost of returning the package to us at The Giffard Arms. The fee amounts will be deducted from your order refund. If the return fee exceeds the amount of the order plus shipping costs, the package will be abandoned and you will not be able to be refunded for the order.

Customs/Import taxes and EU Delivered Duties Paid Option:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or customs fees not being paid for by the purchaser.

Delivery to postcodes not classed as ‘UK Mainland’:

Delivery to non-UK mainland postcodes may incur an additional delivery charge, if you fall in to one of these areas we will email you prior to dispatching your order and offer you to pay the additional amount, an additional courier or we can offer a full refund.

This will apply to the following postcodes:

AB36-38, AB55-56, FK17-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, PO, GY, JE